Support
Help with the Scholr web portal and the Scholr Guardian mobile app.
Parents and students
For sign-in details, linked students, grades or fees, contact your school office first. Your school manages your account and records.
Contact Scholr
For problems with the app or website, email us. Include your school's name, what you were doing and your phone model.
developers@lyncsystems.techFrequently asked questions
How do I get a Scholr Guardian account?
Your school creates your account and gives you a school code, username and password. There is no sign-up in the app. If you haven't received your details, contact your school office.
I forgot my password.
Ask your school office to reset it. School staff with an email address on their account can also reset it themselves from the forgot password page.
I can't see my student, or the wrong student is linked to my account.
Your school links guardians to students. Contact the school office and ask them to check the guardian details on your student's record.
A grade, attendance record or fee balance looks wrong.
Schools enter and manage these records, so your school is the right place to ask. Once they correct it, pull down on the screen in the app to refresh.
I sent proof of payment. What happens next?
Your school's finance office reviews it. In the app, the payment shows as Pending until they act, then Approved or Rejected. If it was rejected, the school's reason is shown with it.
The app says I'm offline or can't reach Scholr.
Check that mobile data or Wi-Fi is on and try again. If your connection is fine and the message doesn't go away after a few minutes, email us so we can check the service.
I'm a teacher and took a register without internet. Was it saved?
Yes. Registers taken offline are saved on your phone and sent automatically when you're back online. Until then they are marked as waiting to send. Don't sign out while registers are waiting, because signing out removes them from the phone.
How do I delete my account or my information?
Your school controls your account and the records about you, so ask the school office to close your account or remove information. Our Privacy Policy explains what we hold and your rights.
Our school wants to use Scholr.
Request an accountand we'll get in touch to set up your school.